Alternative Consumer Dispute Resolution (ADR)

Competent Entities for Alternative Resolution of Consumer Disputes

In the case of online sales, the Consumer Conflict Arbitration Center corresponding to the consumer's domicile is competent.

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

1.CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel.: (+351) 213 847 484; Email: cniacc@unl.pt
2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Tel.: (+351) 289 823 135; Email: cimail@mail.telepac.pt
3. Consumer Dispute Arbitration Center of the District of Coimbra
Tel.: (+351) 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Tel.: (+351) 218 ​​807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Tel.: (+351) 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Tel.: (+351) 253 422 410; Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: (+351) 253 617 604; Email: geral@ciab.pt
8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; Email centroarbitragem.sras@gov-madeira.pt

For more information, see the Consumer Portal at www.consumidor.pt.