TERMS AND CONDITIONS

GENERAL CONDITIONS OF SALE

Application

These General Conditions of Sale exclusively determine the contractual relationships between every customer using the per.pt website and the per.pt online store and explain their conditions of sale. per.pt is an e-commerce site dedicated to the national and international sale of clothing and fashion accessories from the brands: P&R x Bombordo, managed by the company, PSOSKNITS. Email: digitalcom@sapo.pt, NIF PT193429543

The general conditions of sale are the only ones to be applicable and, except in advance, expressly and in writing, they replace all other conditions. We consider that when the order is validated, the customer accepts our general conditions of sale and that, by connecting to the website, the customer undertakes to respect the General Conditions of Sale.

1- Prices

The sales prices indicated on the website are in Euros, with VAT included at the legal rate in force and excluding shipping costs, which are borne by the customer, charged at the end of the order and depending on the number and type of products selected. For residents outside the European Union, prices and shipping costs are exempt from VAT, the customs services of the country in question may charge additional customs fees. These fees are not the responsibility of per.pt and vary according to countries, so we suggest that you check with your country's customs service before placing an order.

2- Shipping Costs

Shipping costs are at the customer's expense and are calculated automatically, depending on the type of products selected, when the user completes the order in the per.pt online store, unless otherwise provided duly published by the www.per.pt platform.

3- Orders

To place an order at per.pt, we offer two ways:
- Via E-MAIL, at the address: info@per.pt
- Via INTERNET, through the online store;
To order one or more items in the online store, the customer must follow the usual process on online sales sites. Once you have completed the item selection process, you will need to confirm your order so that we can process your purchase.

Order processing is only carried out after the order has been collected.

4- E-Gift Card Q&A x Port

GENERAL CONDITIONS OF USE

1. The Gift Card is sent by email to the recipient of the offer.
2. The Gift Card cannot be returned or exchanged, therefore it is not refundable.
3. The Gift Card can be used up to 3 months after issuance.
4. To use the Gift Card, simply choose your payment method and enter the code associated with your Gift Card.
5. The P&R x Port Gift Card balance can be viewed in the customer area.
6. P&R x Bombordo is not responsible for lost or stolen Gift Cards.
7. P&R x Bombordo reserves the right to cancel the Gift Card if it detects that it was obtained irregularly or fraudulently.
8. Upon purchase, the P&R x Port Gift Card cannot be combined with other vouchers or current campaigns.

5- Payment Methods

At the per.pt online store you can make payment via ATM, SEPA transfer, MBWAY, PayPal or credit card.

Order processing is only carried out after the order has been collected.

ATM
This method allows you to pay for your order at any ATM in the Multibanco network or via Homebanking.After completing your order you will receive the respective data (entity, reference, value and validity).
The ATM reference is valid for 48 hours, the order is only processed after the order has been collected.

MBWay

Payment via the MBWAY app. Payment notification is valid for 5 minutes.

PayPal

To pay for your order via PayPal, please select the "PayPal" option during the checkout process and you will be redirected to the PayPal website to complete the payment.

Visa and Mastercard credit card.
To make a purchase in this way, you must provide the following details about your card: the card number, the expiration date, the three-digit security code (present on the back of the card) and the name associated with the card. After communication and validation by the banking entity, the request will be processed.

SEPA transfer*

What is needed to make a SEPA transfer?
To perform SEPA transfers you only need what you are probably already used to using to make bank transfers. In other words, you only need three elements that define where the transfer goes and how much is transferred:

1-Name of the transfer payer and/or IBAN of their payment account;
2-Amount to be transferred;
3-IBAN of the transfer beneficiary's account.

4-You must mention your order code in the bank transfer!

*SEPA currently covers the countries that make up the European Union, the respective overseas territories that have joined the said space (notably, Guernsey, French Guiana, Gibraltar, Guadeloupe, Isle of Man, Jersey, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin and Saint Peter and Miquelon), as well as Iceland, Liechtenstein, Norway, Switzerland, Monaco and San Marino, Andorra, the Vatican and the United Kingdom.

6- Availability

per.pt respects the deadlines for an order as long as stock is available.

In the event that one of the ordered products is not available, per.pt will contact the customer by email and/or telephone within 5 days from the date of the order, in order to inform the new deadline. delivery of the missing product or if the customer so wishes, a full refund of the value of the missing item will be made.

7- Delivery method

Products purchased in the online store are delivered to mainland Portugal through the following companies; CTT EXPRESSO, DHL, TNT, FEDEX, NACEX. The order will be delivered to the address that the customer indicates at the time of purchase. No deliveries are made to PO Boxes.

If the order is not received within the indicated deadlines, the customer will have 24 hours to complain to our Customer Service via email: info@per.pt

per.pt will be obliged to refuse any request for refund or replacement for products that present external defects and your complaint has not been made within 24 hours.

We therefore suggest that at the time of delivery:
1.Check that the packaging is in perfect condition;
2. Check that the product complies with the order placed and that it has no visible defects.

8- Delivery Times

Within mainland Portugal and the islands, shipments take between 3 (three) and 8 (eight) business days. Abroad, delivery times can be from 3 (three) to 8 (eight) business days, (for Europe) and (for the rest of the world).

9- Delivery Guarantee

In the event of loss of registered orders, per.pt undertakes to refund the customer the full value of the order.
The customer is responsible for collecting their order in a timely manner, if the logistics operator is unable to deliver it to “hands”. If the order is returned to the sender because it was not collected in a timely manner, resending will only be done upon payment of the shipping costs again.

10- Returns / Exchanges

Customers may return items with manufacturing defects. Those in their original closed packaging and with a visible batch will be accepted; shipping costs are covered by the company.
The exchange period for items purchased online is always counted from the date of receipt of the order.

You have 14 days from the date of receipt of the order to make the exchange / return, if it is in perfect condition and the item(s) have not been used and with proof of purchase, you must access the link at your order note and proceed with filling out the form.
The return or exchange of an offered product must be made by the person who offered/purchased it.
Customized items at the request of customers are their sole responsibility, such as: embroidered monograms, embroidered symbols, embroidered acronyms, exchanges are not permitted and are not subject to refunds.

How to return or exchange an order:
1-You must access the link that appears in your order, click and proceed with filling out the form, describing the reasons for the exchange or return. 2- This procedure will generate a communication with the P&R headquarters, upon receipt of your communication, we prepare a PDF file that we return via email to your address, you must print and paste it outside the shipping box, so visible. 3- When filling out the shipping documentation for your country regarding Exchange/Return, you must mention only the value of the merchandise. This procedure refers to extra-community cases, aspects to consider when there is Customs intervention, we aim to avoid double taxation on items that return to Portugal for exchange or return.
Important: Under no circumstances send items without prior contact as they will not be received.
Note 1: Shipping costs for exchanges and returns are borne by the customer, except in cases where the reason for the return or exchange is attributable to us or the carrier.
Note 2: In case of exchange, size, color or model by personal choice of the customer, the procedures are:
The customer must make the order reach the address of the company described on the platform in perfect condition and in a timely manner.
Exchange or refund will only be made after checking the condition of the product.
Once the return is validated, the system issues a Voucher for the same value, a credit to be used in the purchase transaction to choose the replacement item.
In the exchange process, reshipment is free and the usual means of transport will be used.
If the item is not in stock, we reserve the right to provide you with a usage period of 90 days, or choose to refund the amount in question.
To avoid changing sizes, we suggest that you carefully check the measurement table that we display when choosing, the measurements described in the table may fluctuate up to + or – 5%, depending in particular on the material and its complexity.
The costs of returning the order will not be reimbursed.

Procedures / Refunds
Payment of the refund will be made using the same method as that used when paying for the initial order.
The refund period may vary between 5 and 12 business days, after we receive your return in our warehouses. Once we have verified the status of the returned items, we will send you an email to inform you. Remember that the refund will be made using the same payment method used for the purchase.
Right to freely terminate the Contract.
The Customer may exercise the right of free resolution (“withdrawal”) through an unequivocal declaration to that effect sent electronically (through the return form available in the “Customer Area” of the website www.per.pt. The Customer does not need indicate the reason for termination of the Agreement.
For the free resolution period to be respected, it is sufficient for the Customer's communication to be sent before the end of the period of 14 days after delivery. When the Customer sends the declaration of withdrawal electronically (electronic return form), www.per.pt will acknowledge, within 72 hours, receipt of the declaration of withdrawal, via email sent to the Client.
The return of products and associated shipping costs are the sole responsibility of the customer.
The Product must be delivered to the address shown on the www.per.br platform along with the invoice.
Shipping address for exchanges and returns:

PSOSKNITS

Eng Street. Amaro da Costa n. 152 S.B.
3060 – 170 Cantanhede
Portugal

11- Litigation and liability

The Cantanhede court will have jurisdiction to resolve any and all disputes arising from the interpretation or execution of these General Conditions. per.pt is not responsible for delays or non-compliance with contracts due to force majeure, disturbances, strikes, postal services and means of transport or communication. per.pt is also not responsible for any indirect damage, loss of exploitation, loss of benefit or loss of opportunity.

12- Intellectual Property

All content on the per.pt Website (illustrations, texts, titles, brands, images, videos) is the property of per.pt or partners. The partial or total reproduction of the content through any procedure and on any support is subject to prior and express authorization from per.pt. Any fraudulent use of rights obtained by third parties constitutes a crime of counterfeiting, punishable by the Intellectual Property Code.

13- Privacy Policy

The www.per.pt online store gathers the data provided by its customers in a personal database and will not transfer it to third parties or use it for any purpose other than processing orders. If they wish, customers may at any time exercise their right to access, change, update and delete their data by accessing our platform or requesting it via the email address: info@per.pt, provided for in the Personal Data Protection law .

If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can lodge a complaint with the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º, 1200-821 Lisbon – Telephone: +351213928400 – Fax: +351213976832 – Email address: geral@cnpd.pt.