Exchanges and Returns

Customers may return items with manufacturing defects. Those in their original closed packaging and with a visible batch will be accepted; shipping costs are covered by the company.
The exchange period for items purchased online is always counted from the date of receipt of the order.

You have 14 days from the date of receipt of the order to make the exchange / return, if it is in perfect condition and the item(s) have not been used and with proof of purchase, you must access the link at your order note and proceed with filling out the form.
The return or exchange of an offered product must be made by the person who offered/purchased it.
Customized items at the request of customers are their sole responsibility, such as: embroidered monograms, embroidered symbols, embroidered acronyms, exchanges are not permitted and are not subject to refunds.

How to return or exchange an order:
1-You must access the link that appears in your order, click and proceed with filling out the form, describing the reasons for the exchange or return. 2- This procedure will generate a communication with the P&R headquarters, upon receipt of your communication, we prepare a PDF file that we return via email to your address, you must print and paste it outside the shipping box, so visible. 3- When filling out the shipping documentation for your country regarding Exchange/Return, you must mention only the value of the merchandise. This procedure refers to extra-community cases, aspects to consider when there is Customs intervention, we aim to avoid double taxation on items that return to Portugal for exchange or return.

Important: Under no circumstances send items without prior contact as they will not be received.
Note 1: Shipping costs for exchanges and returns are borne by the customer, except in cases where the reason for the return or exchange is attributable to us or the carrier.
Note 2: In case of exchange, size, color or model by personal choice of the customer, the procedures are:
The customer must make the order reach the address of the company described on the platform in perfect condition and in a timely manner.
Exchange or refund will only be made after checking the condition of the product.
Once the return is validated, the system issues a Voucher for the same value, a credit to be used in the purchase transaction to choose the replacement item.
In the exchange process, reshipment is free and the usual means of transport will be used.
If the item is not in stock, we reserve the right to provide you with a usage period of 90 days, or choose to refund the amount in question.
To avoid changing sizes, we suggest that you carefully check the measurement table that we display when choosing, the measurements described in the table may fluctuate up to + or – 5%, depending in particular on the material and its complexity.
The costs of returning the order will not be reimbursed.

Procedures / Refunds
Payment of the refund will be made using the same method as that used when paying for the initial order.
The refund period may vary between 5 and 12 business days, after we receive your return in our warehouses. Once we have verified the status of the returned items, we will send you an email to inform you. Remember that the refund will be made using the same payment method used for the purchase.
Right to freely terminate the Contract.
The Customer may exercise the right of free resolution (“withdrawal”) through an unequivocal declaration to that effect sent electronically (through the return form available in the “Customer Area” of the website www.per.pt. The Customer does not need indicate the reason for termination of the Agreement.
For the free resolution period to be respected, it is sufficient for the Customer's communication to be sent before the end of the period of 14 days after delivery. When the Customer sends the declaration of withdrawal electronically (electronic return form), www.per.pt will acknowledge, within 72 hours, receipt of the declaration of withdrawal, via email sent to the Client.
The return of products and associated shipping costs are the sole responsibility of the customer.
The Product must be delivered to the address shown on the www.per.br platform along with the invoice.
Shipping address for exchanges and returns:

PSOSKNITS
Eng Street. Amaro da Costa n. 152 S.B.
3060 – 170 Cantanhede
Portugal