Shipping and Deliveries

Delivery mode

Products purchased from the per.pt online store are delivered to mainland Portugal through the following companies; CTT EXPRESSO, DHL, TNT, FEDEX, NACEX. The order will be delivered to the address that the customer indicates at the time of purchase. No deliveries are made to PO Boxes.

If the order is not received within the indicated deadlines, the customer will have 24 hours to complain to our Customer Service via email: info@per.pt

per.pt will be obliged to refuse any request for refund or replacement for products that present external defects and your complaint has not been made within 24 hours.

We therefore suggest that at the time of delivery:
1. Check that the packaging is in perfect condition;
2. Check that the product complies with the order placed and that it has no visible defects.

Delivery Times

Within mainland Portugal and the islands, shipments take between 3 (three) and 8 (eight) business days. Abroad, delivery times can be from 3 (three) to 8 (eight) business days, (for Europe) and (for the rest of the world).

Delivery Guarantee

In the event of loss of registered orders, per.pt undertakes to refund the customer the full value of the order.
The customer is responsible for collecting their order in a timely manner, if the logistics operator is unable to deliver it to “hands”. If the order is returned to the sender because it was not collected in a timely manner, resending will only be done upon payment of the shipping costs again.